Shipping policy

Thank you for shopping with us!

Below is our shipping policy which outlines our shipping practices, delivery times, and other related information to ensure a pleasant shopping experience.

Order Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping Options and Rates
We offer various shipping options: Standard Shipping: Typically takes 3-7 days. Free on orders accounting for $40 Expedited Shipping: Typically takes 2-3 days and costs ranging between $10 to $15 for lighter packages and can exceed $50 for heavier items or long distances  Overnight Shipping: Typically Overnight shipping guarantees delivery by the next business day and costs The cost of overnight shipping can vary significantly based on several factors. Costs will be calculated and displayed at checkout based on your location and the chosen shipping method.

Delivery Locations
We currently ship to international locations in Canada and the US. Please ensure that your address is correct at checkout to avoid any delivery issues.

Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can track your order [insert instructions on how to track, e.g., through our website or carrier’s website].

Lost or Damaged Items
If your order is lost or damaged during shipment, please contact us at doanys@alacrancillo.com within 30 days so we can assist you in resolving the issue. We encourage you to review this policy periodically for any updates                         

Contact Us
If you have any questions about our shipping policy, please contact us at doanys@alacrancillo.com. Thank you for choosing Alacrancillo!